Privacy Policy

Last updated: January 7, 2025

1. Introduction

Maya ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered copilot service for property agents.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number
  • Professional Information: Real estate license number, agency details
  • Contact Data: Client names, phone numbers, email addresses you add
  • Messages: Text and voice messages you send through WhatsApp
  • Media: Photos of namecards, property images you share

2.2 Information Collected Automatically

  • Device information and identifiers
  • Usage data and analytics
  • Log files and error reports

3. How We Use Your Information

We use your information to:

  • Provide and maintain the Service
  • Process your requests and transactions
  • Send reminders and notifications you've set up
  • Improve and personalize the Service
  • Communicate with you about updates and features
  • Ensure security and prevent fraud

4. AI Processing

Maya uses artificial intelligence to process your messages and provide assistance. This includes:

  • Natural language understanding of your requests
  • Image analysis for namecard scanning
  • Voice transcription of audio messages
  • Smart suggestions and reminders

AI processing is performed using industry-standard cloud services with appropriate security measures in place.

5. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Cloud hosting, AI processing, analytics partners
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with any merger or acquisition

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time by contacting us.

8. Your Rights

Under applicable data protection laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Object to processing
  • Data portability
  • Withdraw consent

9. Cookies and Tracking

We use cookies and similar technologies to improve your experience and analyze usage. You can control cookies through your browser settings.

10. Third-Party Services

The Service integrates with WhatsApp. Your use of WhatsApp is subject to Meta's privacy policy. We also use Google services for certain features, subject to Google's privacy policies.

11. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect information from children.

12. International Transfers

Your data may be transferred to and processed in countries other than the United States. We ensure appropriate safeguards are in place for such transfers.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@maya.sg
Address: United States